Terms of Service

1. Introduction and Agreement

Welcome to afazd.

These Terms of Service ("Terms") govern your access to and use of our online store, including browsing product information, purchasing automotive accessories, using website features, and communicating with our customer support team.

afazd is operated by Hangzhou Weidong Technology Co., Ltd.

Throughout these Terms, "afazd," "we," "us," and "our" refer to the operating business. "You" and "your" refer to customers, visitors, and other users of our website.

By accessing or using our website, you agree to comply with these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, please discontinue using the affected website services.

Nothing in these Terms excludes or restricts statutory consumer rights that cannot legally be excluded.

2. Our Online Store

afazd is an online retail store focusing on practical automotive accessories and vehicle-related products.

Our products are intended to support everyday vehicle organization, interior convenience, driving comfort, and general vehicle care.

Our online services may include:

• Automotive product information and specifications.

• Product browsing and shopping cart features.

• Online ordering and payment processing.

• Order confirmation and shipment information.

• Customer account features, where available.

• Customer service and post-purchase assistance.

• Product-related guidance and shopping information.

We may modify our product selection and available website features as business operations develop.

Changes affecting existing purchases will be handled according to applicable contractual obligations and consumer protection requirements.

3. Customer Eligibility and Responsibilities

Customers must have the legal capacity required to enter into enforceable purchase agreements under applicable law.

When placing an order or using customer account features, customers agree to provide accurate and current information.

This may include:

• Full name.

• Contact email address.

• Shipping and billing information.

• Relevant order details.

• Authorized payment information.

Customers should promptly contact us if they discover incorrect information associated with an order.

We may request reasonable verification information when necessary to process transactions, prevent fraud, or address account security concerns.

Customers must not use our website for unlawful transactions or unauthorized activities.

4. Product Descriptions and Specifications

We aim to provide clear and accurate product information to help customers make informed purchasing decisions.

Our product listings may include photographs, dimensions, materials, available variations, installation details, and intended product uses.

Product appearance may vary slightly because of photography, lighting, display settings, or reasonable manufacturing differences.

Customers should review the relevant product descriptions before purchasing.

Where photographs include vehicles, decorative elements, or additional accessories for demonstration purposes, those items are included only when expressly stated in the product listing.

If a product materially differs from its advertised description, customers may be entitled to appropriate remedies under applicable consumer protection laws.

5. Vehicle Compatibility and Installation

Certain automotive accessories may require specific vehicle dimensions, interior configurations, or installation conditions.

Compatibility may depend on the vehicle's make, model, production year, and relevant interior measurements.

Not every product is suitable for every vehicle.

Before purchasing, customers should review any available compatibility and installation information.

Automotive accessories should be installed and used according to relevant product instructions, vehicle manufacturer recommendations, and applicable safety requirements.

Products must not be installed in locations that:

• Obstruct driver visibility.

• Interfere with steering or vehicle controls.

• Prevent proper airbag deployment.

• Restrict seat belt operation.

• Compromise vehicle safety systems.

Customers should avoid adjusting accessories while driving if doing so could create a distraction.

Where professional installation is appropriate, customers should seek assistance from a qualified service provider.

Nothing in this section removes our legal responsibilities for defective products, inaccurate specifications, inadequate instructions, or other matters for which we may be liable under applicable law.

6. Product Availability and Pricing

Products displayed on our website are subject to availability.

We aim to maintain accurate inventory information, product pricing, and promotional details.

Prices may change before an order is placed.

The applicable purchase price and any shipping charges, taxes collected by our store, or other disclosed fees will be displayed before payment is completed.

We may correct genuine pricing errors or inaccurate product information, subject to applicable law.

If a material error affects an order already submitted, we will contact the customer and explain the available options.

We will not impose additional charges without appropriate disclosure and authorization.

If an order cannot be fulfilled because a product is unavailable, we will provide the applicable cancellation and refund options.

7. Orders and Acceptance

Customers may place orders through the checkout process available on our website.

Before completing a purchase, customers should verify their selected products, quantities, variations, shipping address, and final order total.

After an order is submitted, an order confirmation may be sent to the contact information provided during checkout.

Submitting an order does not automatically guarantee fulfillment if payment authorization fails, inventory is unavailable, or the transaction cannot lawfully be completed.

We may conduct reasonable verification procedures before processing certain orders.

Once an order has been accepted, we are responsible for fulfilling it according to the applicable purchase terms and consumer protection laws.

If an accepted order cannot be fulfilled, we will notify the customer and arrange any applicable refund.

Additional purchasing conditions are described in our Terms of Purchase.

8. Payments and Transaction Security

Customers must use payment methods they are authorized to access.

Payments are processed through the payment services enabled on our online store.

Available payment methods may vary depending on the customer's location and the payment providers supported by our checkout.

Our website uses Shopify's e-commerce infrastructure to support online shopping and related transaction services.

Payment transactions may be subject to authorization, verification, and fraud prevention measures.

Customers should not send complete payment card numbers, card security codes, passwords, or banking verification codes through ordinary email communications.

For further details regarding payment processing and billing, please review our Payment & Security Policy.

9. Promotions and Discount Offers

afazd may occasionally provide promotional prices, discount codes, multi-item offers, and other purchasing incentives.

Promotional offers are subject to the conditions disclosed with the relevant promotion.

These conditions may include eligible products, qualifying quantities, promotional periods, or minimum purchase requirements.

We aim to ensure that promotional claims accurately represent the offer available to customers.

Promotional pricing and stock availability information should be based on actual business conditions.

Where an offer has an expiration date or limited quantity, the relevant conditions will be communicated appropriately.

Nothing in this section permits undisclosed charges or misleading promotional representations.

10. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy and the delivery arrangements available for the relevant destination.

Shipping charges and available delivery options will be displayed during checkout where applicable.

Delivery times may vary depending on product availability, fulfillment arrangements, delivery destination, and carrier operations.

Customers are responsible for providing complete and accurate delivery information.

If an order cannot be shipped within the promised timeframe, or within an applicable legally required period where no shipping time was specified, we will provide the required notifications and options regarding delays, cancellation, and refunds.

For additional information, please review our Shipping Policy.

11. Returns, Refunds, and Order Cancellations

Return eligibility, refund procedures, exchanges, and cancellation requests are governed by our Return & Refund Policy and applicable consumer protection laws.

Customers wishing to return an item should contact our customer service team for the appropriate instructions.

Products should not be sent to our registered business address unless it has specifically been authorized as the return destination.

If an item arrives defective, damaged, incorrectly supplied, or materially different from its advertised description, customers should contact us promptly.

We will review the issue and provide an appropriate resolution according to the circumstances and applicable law.

Nothing in these Terms restricts mandatory statutory rights relating to refunds, defective goods, or order cancellations.

12. Customer Accounts and Account Security

Certain website features may allow customers to create or access customer accounts.

If you use an account, you are responsible for providing accurate information and taking reasonable precautions to protect your login credentials.

You should notify us promptly if you suspect unauthorized access or misuse of your account.

We may temporarily restrict account access where reasonably necessary to address security risks, suspicious transactions, or unlawful activity.

Account restrictions will not automatically remove existing contractual obligations or legally protected customer rights.

Personal information associated with customer accounts is handled according to our Privacy Policy.

13. Acceptable Website Use

Visitors and customers agree to use our website for lawful purposes.

The following activities are prohibited:

• Attempting unauthorized access to website systems or customer accounts.

• Introducing viruses, malware, or harmful software.

• Interfering with website functionality or checkout operations.

• Submitting fraudulent transactions.

• Using another person's payment information without authorization.

• Providing deliberately false information to obtain refunds or other benefits.

• Collecting personal information without authorization.

• Infringing intellectual property or privacy rights.

• Using automated systems in a manner that materially disrupts website operations.

• Engaging in unlawful or deceptive activity through our services.

We may take reasonable action to address security threats or serious violations of these Terms.

Such action will be subject to applicable legal requirements.

14. Intellectual Property

Our website may contain original product photographs, descriptions, illustrations, graphics, layouts, and other materials protected by applicable intellectual property laws.

The intellectual property rights in these materials belong to afazd or their respective lawful owners.

Visitors may access and use publicly available website content for ordinary personal shopping and informational purposes.

Unauthorized commercial copying, redistribution, or modification of protected content is not permitted except where authorized or allowed by law.

References to third-party vehicle brands, models, or manufacturers may be used for product identification and compatibility purposes.

Such references do not automatically imply affiliation, sponsorship, or endorsement.

We do not claim exclusive ownership of generic automotive accessory designs or third-party intellectual property.

15. Customer Reviews and Submissions

Where available, customers may submit product reviews, ratings, feedback, or other content through designated website features.

Customers are responsible for ensuring that submitted content is accurate, lawful, and does not infringe the rights of others.

We may moderate or remove content that is fraudulent, abusive, unlawful, or otherwise violates applicable website rules.

Customers retain ownership of their original submitted content.

Where content is submitted for public display, customers grant us permission to display and use it for the intended website purpose, subject to applicable law and any additional permissions agreed at submission.

We do not guarantee that every submitted review will be published.

We do not knowingly present fabricated customer experiences as genuine reviews.

16. Third-Party Services and External Links

Our online store may rely on third-party services for website hosting, payment processing, shipping, analytics, customer support, and other business operations.

These providers may operate under their own applicable terms and privacy policies.

Our website may also contain links to external websites.

We encourage customers to review relevant third-party policies before providing information or using external services.

We are not responsible for independent third-party activities outside our reasonable control, except where applicable law provides otherwise.

We remain responsible for our own obligations as a merchant.

17. Privacy and Personal Information

We respect the importance of protecting customer personal information.

Personal information may be collected and processed to support order fulfillment, payments, delivery arrangements, customer assistance, fraud prevention, and other purposes described in our Privacy Policy.

Our website may use cookies and similar technologies to support functionality and other enabled services.

Applicable privacy rights and choices are described in our Privacy Policy.

Customers with privacy-related questions may contact service@afazd.com.

18. Website Availability and Service Changes

We aim to maintain a functional and accessible online shopping experience.

However, website services may occasionally be interrupted by technical maintenance, system updates, network problems, or security incidents.

We may modify or temporarily restrict website features when reasonably necessary.

We do not guarantee that every website feature will remain continuously available without interruption.

Technical interruptions do not eliminate our responsibilities regarding accepted customer orders, legally required refunds, or other contractual obligations.

19. Product Warranties and Consumer Protections

Any specific voluntary warranty offered for an automotive accessory will be described in the relevant product listing or accompanying product documentation.

Warranty coverage may vary by product.

Customers should review the applicable information before purchasing.

Nothing in these Terms excludes statutory warranties, guarantees, or consumer protections that cannot lawfully be waived.

We remain responsible for defective products, inaccurate descriptions, and other matters where liability is imposed by applicable law.

Customers may contact our support team for assistance with warranty-related concerns.

20. Limitation of Liability

To the extent permitted by applicable law, afazd is not responsible for losses arising solely from circumstances outside our reasonable control where we have not breached an applicable legal or contractual obligation.

Nothing in these Terms excludes or limits liability for fraud, intentional wrongdoing, defective products, personal injury, or other matters where such exclusion or limitation would be unlawful.

Any limitation of liability will apply only to the extent legally enforceable.

Customers retain all mandatory rights and legally available remedies.

21. Applicable Law and Dispute Resolution

These Terms are interpreted in accordance with laws applicable to the relevant website use, business activity, and customer transaction.

If a dispute arises, customers are encouraged to contact our customer support team so that we can attempt to resolve the issue through communication.

We aim to review complaints fairly and provide appropriate assistance.

Nothing in these Terms requires customers to waive mandatory statutory rights, accept undisclosed binding arbitration, or surrender legally available dispute-resolution procedures.

Any applicable legal or contractual dispute process must comply with relevant consumer protection requirements.

22. Changes to These Terms

We may revise these Terms of Service to reflect changes in website functionality, business operations, product offerings, legal requirements, or customer service procedures.

Updated Terms will be published on our website.

Where required by law, we will provide appropriate notice of material changes.

Revised Terms will generally apply prospectively.

Changes will not retroactively remove rights established under existing customer transactions where prohibited by law.

23. Relationship With Other Store Policies

These Terms of Service should be read alongside our other applicable store policies, including:

• Terms of Purchase.

• Terms of Use.

• Privacy Policy.

• Shipping Policy.

• Return & Refund Policy.

• Payment & Security Policy.

These policies provide additional information about particular aspects of our website and purchasing process.

In the event of a conflict, applicable mandatory legal requirements will take precedence.

Any remaining inconsistency will be interpreted consistently with applicable contractual and consumer protection rights.

24. Business Information

afazd is operated by the following registered business entity:

Store Name:
afazd

Legal Operating Entity:
Hangzhou Weidong Technology Co., Ltd.

Registered Business Address:
Room 12970, No. 54 Xixing Street, Xixing Subdistrict, Binjiang District, Hangzhou, Zhejiang, China.

Customer Service Email:
service@afazd.com

Customer Service Phone:
+1 (661) 412-4847

Phone Support Hours:
9:00 AM – 6:00 PM Pacific Daylight Time (PDT), during daylight saving time.

Our registered business address is provided for business identification purposes and does not necessarily represent a physical retail location, fulfillment warehouse, or authorized return facility.

25. Contact Us

If you have questions about these Terms of Service, our products, website features, order processing, shipping, or customer support, please contact us.

Customer Service Email:
service@afazd.com

Customer Service Phone:
+1 (661) 412-4847

Phone Support Hours:
9:00 AM – 6:00 PM Pacific Daylight Time (PDT), during daylight saving time.

For inquiries related to an existing order, please provide your order number and a brief description of your concern.

We appreciate your interest in afazd and thank you for visiting our online store.

afazd — Drive Smarter. Travel Better. Live Comfortably.