Shipping Policy

Shipping & Delivery Information

Thank you for shopping with afazd!

At afazd, we understand that a reliable delivery experience is an important part of purchasing automotive accessories online.

We aim to provide customers with clear information about order processing, shipping methods, delivery arrangements, and tracking services.

This Shipping Policy explains how orders are prepared and shipped, how shipping charges are determined, and what customers can expect when delivery-related issues occur.

1. Order Processing

After an order is successfully placed, it enters our order processing and fulfillment procedure.

Order processing may include:

• Payment confirmation and transaction verification.

• Product availability checks.

• Order information verification.

• Product inspection and preparation.

• Packaging and shipment arrangements.

Order processing time is separate from shipping transit time.

The applicable dispatch estimate, where provided, will be communicated through the product information, checkout process, or order communications.

Orders placed during weekends, public holidays, or periods of increased demand may require additional processing time, subject to applicable shipment commitments and legal requirements.

If we cannot dispatch an order within the promised shipping period, we will notify the customer and provide the applicable options for a delay or cancellation and refund.

Where no shipping period has been specified, we will comply with applicable legal requirements governing shipment timing.

2. Shipping Destinations

afazd primarily serves customers purchasing automotive accessories in the United States.

Available shipping destinations depend on the delivery services, fulfillment arrangements, and geographic regions supported by our store.

Customers can enter their shipping address during checkout to view the available delivery options.

Some remote locations, restricted addresses, or destinations outside our supported delivery areas may have limited shipping availability.

We do not guarantee shipping to every location.

If your address is not supported by our available shipping services, checkout may indicate that delivery is unavailable.

3. Shipping Methods and Charges

Shipping options and charges depend on several factors, including:

• Delivery destination.

• Product size and shipping weight.

• Order contents and quantity.

• Available carrier services.

• Applicable shipping promotions.

• Fulfillment requirements.

Available shipping methods and any shipping charges collected by afazd will be displayed during checkout before payment is completed.

Where free shipping or discounted shipping is offered, the relevant eligibility conditions will be disclosed with the offer.

We do not guarantee free shipping on all orders unless expressly indicated.

Customers should review the final order total before completing their purchase.

We will not impose undisclosed shipping charges after an order has been completed.

4. Estimated Delivery Times

Delivery time consists of two separate stages:

Order Processing Time

The period required to verify, prepare, package, and arrange shipment of an order.

Shipping Transit Time

The period between carrier acceptance of a shipment and delivery to the customer's destination.

Estimated delivery times may vary according to the customer's location, product availability, shipping method, carrier operations, and other relevant circumstances.

Where delivery estimates are available, they will be presented through the relevant product information, checkout, or order communications.

Unless an express delivery guarantee is provided, estimated delivery dates are not guaranteed arrival dates.

If an order cannot be shipped within the applicable promised period, we will follow the notification, cancellation, and refund requirements imposed by applicable law.

5. Shipping Carriers and Fulfillment

Orders may be fulfilled through third-party logistics providers, warehouses, or shipping carriers according to product availability and delivery destination.

The shipping carrier used for an order may vary depending on fulfillment requirements and available transportation services.

Some products may be dispatched from different fulfillment locations.

Our registered business address is not necessarily the location from which customer orders are shipped.

We aim to arrange shipments using available fulfillment and logistics services appropriate for the destination and product.

6. Shipping Confirmation and Tracking

When tracking services are available, customers will receive relevant shipping information after their order has been dispatched.

Shipping notifications may include:

• Order reference information.

• Shipping carrier details.

• Tracking number.

• Tracking link, where available.

• Available shipment status updates.

Tracking information may require additional time to become visible after the shipping carrier receives the package.

Customers can use the tracking information provided to review their order's delivery progress.

If your tracking information does not update or you require assistance, please contact our customer support team.

Email: service@afazd.com

Please include your order number when requesting tracking assistance.

7. Multiple Items and Split Shipments

Orders containing multiple automotive accessories may occasionally be shipped in separate packages.

This may occur when:

• Products are stored at different fulfillment locations.

• Items require different packaging arrangements.

• Product availability differs between ordered items.

• Separate shipments are necessary for logistical reasons.

If your order is shipped in multiple packages, the items may arrive on different dates.

Where available, separate tracking information will be provided.

Customers will not be charged additional undisclosed shipping fees solely because an order is divided into multiple shipments.

8. Shipping Address Requirements

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review the following details before submitting an order:

• Recipient's full name.

• Street address.

• Apartment, suite, or unit number, where applicable.

• City and state.

• ZIP or postal code.

• Relevant contact information.

Incorrect or incomplete shipping details may cause delivery delays or unsuccessful delivery attempts.

If you notice an error in your delivery address, please contact our customer service team as soon as possible.

We will attempt to assist with address corrections where operationally possible.

However, once an order has entered fulfillment or carrier processing, an address modification may no longer be available.

Any applicable charges relating to customer-requested delivery changes will be explained where required.

9. Shipping Delays

Although we aim to arrange shipments efficiently, delivery disruptions may occasionally occur.

Possible causes include:

• Severe weather conditions.

• Carrier transportation disruptions.

• Seasonal shipping demand.

• Public holidays.

• Delivery network congestion.

• Customs inspections, where applicable.

• Other circumstances affecting fulfillment or transportation.

If an order cannot be shipped within the advertised shipping period, we will notify the customer and explain the applicable options.

For covered United States orders, if no shipping time was specified, the federal default rule generally requires shipment within 30 days.

Where a shipment cannot be made within the required period, customers will be offered the appropriate opportunity to consent to a delay or cancel the affected order for a prompt refund, in accordance with applicable law.

We encourage customers experiencing significant delivery issues to contact our support team for assistance.

10. Lost or Missing Packages

If your order has not arrived as expected, please review the available tracking information.

If the tracking status indicates delivery but you cannot locate the package, you may first check the delivery location and any carrier notifications.

If the package remains missing, please contact us.

When reporting a missing shipment, include:

• Your order number.

• The delivery address provided at checkout.

• Available tracking information.

• A brief description of the delivery issue.

We may investigate the shipment with the relevant fulfillment provider or shipping carrier.

If an order is confirmed lost or undelivered, we will provide an appropriate resolution based on the circumstances and applicable consumer protection laws.

Depending on the situation, this may include replacement shipment or refund.

11. Damaged Packages and Products

We recommend inspecting your package after delivery.

If a product arrives damaged, defective, or different from the item ordered, please contact our customer service team promptly.

To help us review the issue, please provide:

• Your order number.

• Clear photographs of the product.

• Photographs of the packaging, where relevant.

• A brief description of the problem.

• Any additional relevant information reasonably needed to investigate the issue.

Our customer support team will review your request and provide appropriate assistance.

For confirmed damage or fulfillment errors attributable to us, we will provide an appropriate remedy in accordance with our Return & Refund Policy and applicable law.

12. Failed Delivery Attempts

A delivery may be unsuccessful if the shipping carrier cannot complete delivery to the provided address.

Potential reasons may include:

• Incorrect or incomplete delivery information.

• Inaccessible delivery locations.

• Carrier delivery restrictions.

• Repeated unsuccessful delivery attempts.

• Other relevant transportation circumstances.

If your package is returned to the sender, please contact our customer service team.

We will review the reason for the return and explain available options.

Where appropriate, these may include address correction, reshipment, or a refund.

Any additional reshipment charges attributable to a customer-requested change will be disclosed before being charged, where legally permitted.

Customers retain all mandatory rights and remedies provided by applicable law.

13. International Shipping

International delivery may be available to certain destinations supported by our checkout.

Shipping availability depends on product eligibility, carrier coverage, and applicable destination restrictions.

For shipments crossing international borders, customs procedures and import requirements may apply.

Where applicable, additional duties, taxes, or customs charges may arise.

Any responsibility for such charges that is not included in the checkout total should be disclosed before purchase in accordance with applicable requirements.

International shipments may require additional transportation or customs processing time.

Customers should review the relevant shipping information before completing an international purchase.

14. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

Order modification or cancellation may be possible before fulfillment reaches a stage where the requested change can no longer be made.

Once a package has been transferred to a shipping carrier, cancellation or delivery modifications may be restricted.

If an order has already been shipped, customers may request an eligible return under our Return & Refund Policy.

Nothing in this section limits any legally required cancellation or refund rights, including those arising from failure to ship within the applicable deadline.

15. Returns Related to Delivery Issues

If an order arrives damaged, incomplete, or incorrectly supplied, please contact our customer support team before arranging a return.

Our Return & Refund Policy provides additional information concerning:

• Return eligibility.

• Damaged or defective products.

• Incorrect or missing items.

• Return shipping responsibilities.

• Refund processing.

• Replacement arrangements.

Our registered business address is not automatically an authorized product return location.

Please obtain the appropriate return instructions and return address from customer support before shipping an item back.

16. Customer Service

If you have questions about shipping charges, delivery estimates, tracking details, address changes, or shipment-related concerns, please contact us.

Customer Service Email:
service@afazd.com

Customer Service Phone:
+1 (661) 412-4847

Phone Support Hours:
9:00 AM – 6:00 PM Pacific Daylight Time (PDT), during daylight saving time.

When contacting us regarding an existing purchase, please provide your order number and a brief description of the issue.

We will review the relevant information and provide appropriate assistance.

17. Business Information

afazd is operated by the following registered business entity:

Store Name:
afazd

Legal Operating Entity:
Hangzhou Weidong Technology Co., Ltd.

Registered Business Address:
Room 12970, No. 54 Xixing Street, Xixing Subdistrict, Binjiang District, Hangzhou, Zhejiang, China.

Customer Service Email:
service@afazd.com

Customer Service Phone:
+1 (661) 412-4847

Our registered business address is provided for business identification purposes and does not necessarily represent a shipping warehouse, physical retail location, or authorized return facility.

18. Updates to This Policy

We may update this Shipping Policy to reflect changes in delivery services, fulfillment arrangements, business operations, or applicable legal requirements.

Any revised policy will be made available on our website.

Changes affecting existing customer orders will be handled in accordance with the terms applicable to those purchases and relevant legal obligations.

Thank You for Shopping with afazd

We appreciate your trust in our store.

Our goal is to provide clear shipping information, practical automotive accessories, and helpful support throughout your shopping experience.

If you have any questions regarding your order or shipment, please contact our customer support team.

Thank you for choosing afazd.

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