Contact U

Contact Us

We're Here to Help

Thank you for visiting afazd!

At afazd, we focus on providing practical automotive accessories that make everyday driving more comfortable, convenient, and organized.

Whether you have questions before placing an order, need assistance with a recent purchase, or would like more information about a particular automotive accessory, our customer service team is here to help.

We aim to provide clear communication, useful product information, and helpful support throughout your shopping experience.

How We Can Assist

Product Information

If you have questions about our automotive accessories, please feel free to contact us.

Our team can help clarify information about:

  • Product features and available options.

  • Materials, dimensions, and specifications.

  • Vehicle compatibility and installation requirements.

  • Product usage and maintenance instructions.

  • Available colors, styles, and configurations.

  • Product availability and general inquiries.

We encourage customers to review product specifications before purchasing to ensure that the selected accessories are suitable for their intended use.

Order Assistance

If you need assistance with an existing order, please provide your order number and the email address used during checkout.

We can assist with inquiries regarding:

  • Order confirmation and payment status.

  • Order processing and fulfillment updates.

  • Shipping information and package tracking.

  • Delivery questions and unexpected delays.

  • Requests to correct shipping information.

  • Order modification or cancellation requests.

  • Missing, incorrect, or damaged products.

Order changes and cancellations depend on the fulfillment status and applicable store policies.

For your security, please do not send complete payment card numbers, passwords, or other sensitive financial information by email.

Shipping & Delivery Support

We understand that receiving your order is an important part of your shopping experience.

If you have questions about shipping methods, delivery estimates, tracking updates, or package delivery issues, please contact our customer service team.

For additional details about delivery arrangements, please review our Shipping & Delivery Policy.

Returns & Refunds

If you would like to request a return, report a damaged product, or inquire about a refund, please contact our customer service team before sending any items back.

When submitting your request, please include:

  • Your order number.

  • The product name.

  • A brief description of the issue.

  • Clear photographs if the product is damaged, defective, or incorrect.

Our team will review the information and provide the appropriate next steps in accordance with our Return & Refund Policy.

Contact Details

Store Name:
afazd

Operating Company:
Hangzhou Weidong Technology Co., Ltd.

Registered Business Address:
Room 12970, No. 54 Xixing Street, Xixing Subdistrict, Binjiang District, Hangzhou, Zhejiang, China.

Customer Service Email:
service@afazd.com

Customer Service Phone:
+1 (661) 412-4847

Phone Support Hours:
9:00 AM – 6:00 PM Pacific Daylight Time (PDT), during daylight saving time.

Customers may submit email inquiries at any time. Messages will be reviewed through our customer service process.

Important Information

The registered business address listed above identifies our operating company and should not automatically be used as a product return destination.

If you need to return an item, please contact our customer support team first to obtain the appropriate return instructions and authorized shipping address.

For order-related inquiries, we recommend including your order number and a clear description of your request to help us provide more efficient assistance.

We appreciate your patience and the opportunity to assist you.

Thank You for Choosing afazd

We value your interest in our automotive accessories and strive to make your shopping experience straightforward and enjoyable.

Whether you're looking for a practical vehicle organizer, an interior accessory, or assistance with an existing purchase, we're happy to help you find the information you need.

Thank you for shopping with afazd.

afazd — Drive Smarter. Travel Better. Live Comfortably.