Return & Refund Policy

Our Commitment to Customer Satisfaction

At afazd, we want our customers to feel confident when purchasing automotive accessories from our online store.

We understand that choosing the right accessories for your vehicle sometimes requires careful consideration of product dimensions, features, compatibility, and intended use.

If your purchase does not meet your expectations or you experience an issue with your order, we aim to provide a clear and straightforward return and refund process.

This Return & Refund Policy explains our return eligibility requirements, return procedures, refund processing, exchanges, and how we handle damaged, defective, or incorrect products.

Nothing in this policy limits consumer rights that cannot legally be excluded.

1. 30-Day Return Policy

afazd offers a 30-day return period for eligible products.

Customers may request a return within 30 calendar days of receiving their order.

For standard returns, products must meet the eligibility conditions described below.

We recommend contacting our customer service team before returning any items so that we can provide the appropriate instructions.

Return Window: 30 calendar days from the date of delivery.

Requests involving defective, damaged, or incorrectly supplied products will also be reviewed in accordance with applicable consumer protection laws.

2. Return Eligibility Requirements

To qualify for a standard return due to a change of mind or personal preference, the product should meet the following conditions:

• The item is unused and has not been installed.

• The product remains in its original condition.

• All original accessories, components, and included parts are present.

• The product has not been modified, disassembled, or damaged after delivery.

• The item is returned with its original packaging where reasonably possible.

• The return request is submitted within the applicable return period.

• The customer provides an order number or other valid proof of purchase.

Products showing significant signs of use, installation damage, unauthorized alterations, or missing essential components may not qualify for a standard change-of-mind return.

These conditions do not restrict statutory rights relating to defective, damaged, or incorrectly described products.

3. Automotive Product Compatibility

Certain automotive accessories may require specific vehicle dimensions, installation locations, or compatibility conditions.

Before purchasing, customers should review the relevant product information, including:

• Vehicle compatibility details.

• Product dimensions and specifications.

• Installation requirements.

• Materials and available configurations.

• Intended use and placement instructions.

If you purchase an accessory that does not fit your vehicle due to an incorrect personal selection, you may request a standard return if the item meets our return eligibility requirements.

If the product does not match the compatibility information or specifications provided in its listing, please contact us so we can review the issue.

Where a product is materially misdescribed, appropriate remedies will be provided in accordance with applicable law.

4. How to Request a Return

To begin a return request, please contact our customer service team.

Customer Service Email:
service@afazd.com

Customer Service Phone:
+1 (661) 412-4847

Phone Support Hours:
9:00 AM – 6:00 PM Pacific Daylight Time (PDT), during daylight saving time.

Please include the following information:

• Your order number.

• Your full name.

• The email address associated with the order.

• The name of the product you wish to return.

• A brief explanation of the return reason.

• Relevant photographs if the product is damaged, defective, or incorrect.

Our customer service team will review your request and provide the applicable return instructions.

Please do not send products back before obtaining the appropriate return information.

5. Return Shipping Address

Approved returns must be shipped to the designated return receiving location provided by our customer service team.

The appropriate return address will be communicated during the return request process.

Important: Our registered business address is provided for company identification purposes and is not necessarily a product return processing facility.

Please do not send returned products to our registered business address unless our customer support team has specifically confirmed it as the authorized return destination.

Customers should retain their return tracking information and shipping receipt until the return has been completed.

6. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Returns Due to Personal Preference

For eligible change-of-mind returns, including situations where the customer no longer wants the product or selected an unsuitable item despite accurate product information, the customer is responsible for return shipping costs.

Any applicable shipping charges will be explained before the return is finalized.

Damaged, Defective, or Incorrect Products

If a product is confirmed to be defective, damaged upon delivery, or incorrectly supplied due to our error, afazd will cover reasonable return shipping costs where a return is required.

We may arrange an appropriate return method or provide other instructions depending on the circumstances.

Customers should contact us before arranging return shipping for a defective or incorrect product.

7. Damaged or Defective Products

We encourage customers to inspect their orders after delivery.

If an item arrives damaged, defective, or incomplete, please contact our customer service team as soon as reasonably possible.

To help us investigate the issue, please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the affected product.

• Photographs of the packaging where relevant.

• A short video if reasonably necessary to demonstrate a functional defect.

Our team will review the information and determine an appropriate resolution.

Depending on the circumstances, this may include a replacement, refund, or another remedy required by applicable law.

Customers are not required to waive their statutory rights when requesting assistance with defective products.

8. Incorrect or Missing Items

If you receive an incorrect product or notice that an item is missing from your order, please contact us promptly.

Include your order number and relevant product information.

If the issue resulted from a fulfillment error, we will review the circumstances and provide an appropriate resolution.

Where necessary, this may include arranging delivery of the correct item, replacing the missing product, or issuing an applicable refund.

Customers will not be charged additional shipping fees to correct a confirmed fulfillment error attributable to afazd.

9. Non-Returnable Products

Certain products may not qualify for standard change-of-mind returns.

These may include:

• Products damaged through improper customer installation or misuse.

• Products that have been permanently modified or altered after delivery.

• Items with missing essential components due to customer handling.

• Customized or personalized products where a lawful exclusion was clearly disclosed before purchase.

• Other items specifically identified as non-returnable before purchase, where permitted by applicable law.

Discounted or promotional products are not automatically excluded from our standard return policy solely because they were purchased at a reduced price.

Any product-specific return restrictions will be disclosed where applicable.

Nothing in this section excludes mandatory legal rights relating to faulty or incorrectly supplied products.

10. Return Inspection

Once a returned item arrives at the authorized receiving location, it may undergo an inspection to confirm its condition and return eligibility.

The inspection may include:

• Verifying the order and returned product.

• Checking the item's physical condition.

• Confirming the presence of relevant accessories and components.

• Reviewing any reported damage or defects.

• Assessing compliance with the applicable return requirements.

Following the inspection, we will communicate the outcome of the return request.

If a standard return does not meet the applicable eligibility conditions, our team will explain the reason and any available options.

Any decision remains subject to applicable consumer protection requirements.

11. Refund Processing

Once an eligible return has been received, inspected, and approved, afazd aims to initiate the applicable refund within 5 business days.

Approved refunds will generally be issued to the original payment method used during checkout.

Please note:

• Refund processing by your bank or payment provider may require additional time.

• The time for funds to appear in your account can vary depending on your financial institution.

• Any applicable refund adjustments will be explained in accordance with the terms disclosed at purchase and applicable law.

If a refund is legally required within a shorter period, the applicable legal deadline will take precedence.

If your refund has been approved but has not appeared within the communicated timeframe, please contact our customer service team.

Refund Processing Target: Within 5 business days after return approval.

12. Original Shipping Charges

The treatment of original shipping charges depends on the reason for the return.

For standard change-of-mind returns, original shipping charges are generally not refundable unless otherwise required by applicable law or expressly agreed.

For confirmed defective, damaged, or incorrectly supplied products, applicable shipping charges will be addressed according to the circumstances and relevant legal requirements.

If an order cannot be fulfilled and a full refund is legally required, the refund will include the amounts required by applicable law.

13. Restocking Fees

afazd does not charge a standard restocking fee for eligible returns made in accordance with this policy.

Customers may still be responsible for applicable return shipping charges in cases involving personal preference or other standard change-of-mind returns.

No undisclosed restocking or handling fees will be imposed.

14. Exchanges and Replacements

If you would like to exchange a product, please contact our customer service team.

Exchanges may be available depending on:

• Product availability.

• Return eligibility.

• The condition of the original item.

• The requested replacement product.

• Applicable shipping arrangements.

If a direct exchange cannot be arranged, our team may recommend an eligible return followed by a new purchase.

Any additional charges or price differences will be explained before an exchange is completed.

For confirmed defective or incorrectly supplied products, we will provide an appropriate remedy in accordance with applicable law.

15. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will review the order's fulfillment status and determine whether cancellation is still possible.

If an order can be canceled before shipment, any applicable refund will be processed through the original payment method where supported.

Once an order has entered shipment processing, cancellation may no longer be possible through the standard order management process.

If the product has already shipped, customers may request an eligible return after delivery.

Nothing in this section restricts any mandatory cancellation or refund rights arising under applicable law.

16. Promotional and Bundle Purchases

Products purchased through promotional offers, bundle deals, or multi-item discounts may qualify for returns under the applicable eligibility requirements.

When returning part of a promotional order, the refund amount may depend on the terms of the promotion disclosed before purchase.

For example, returning part of a qualifying bundle may affect a discount that depended on purchasing multiple items, but only where such an adjustment was clearly disclosed and legally permitted.

Any applicable refund calculation will be explained during the return process.

We do not impose undisclosed promotional penalties.

17. Lost or Undelivered Orders

If your order has not arrived within the applicable delivery period, please contact our customer service team.

We will review the available tracking information and, where appropriate, investigate the shipment with the relevant carrier.

If an order is confirmed lost or cannot be delivered, we will provide an appropriate resolution based on the circumstances and applicable law.

Depending on the situation, this may include a replacement shipment or refund.

When an order cannot be shipped within the applicable promised period, customers will receive the legally required options concerning delay, cancellation, and refunds.

18. Consumer Rights

This Return & Refund Policy describes our standard procedures for returns, refunds, and exchanges.

It does not exclude, restrict, or replace consumer rights that cannot legally be waived.

Customers may have additional rights under applicable federal, state, or other consumer protection laws.

Where applicable law provides greater protection than this policy, the relevant legal requirements will take precedence.

19. Business Information

afazd is operated by the following registered business entity:

Store Name:
afazd

Legal Operating Entity:
Hangzhou Weidong Technology Co., Ltd.

Registered Business Address:
Room 12970, No. 54 Xixing Street, Xixing Subdistrict, Binjiang District, Hangzhou, Zhejiang, China.

Customer Service Email:
service@afazd.com

Customer Service Phone:
+1 (661) 412-4847

The registered business address listed above is provided for business identification purposes.

For return shipments, please contact our customer service team to obtain the authorized return instructions.

20. Contact Us

If you have questions about return eligibility, damaged products, exchanges, refunds, or order cancellations, please contact us.

Customer Service Email:
service@afazd.com

Customer Service Phone:
+1 (661) 412-4847

Please include your order number and a brief description of your inquiry so that our team can assist you.

We appreciate your interest in our automotive accessories and thank you for shopping with afazd.

afazd — Drive Smarter. Travel Better. Live Comfortably.